Perceptions of Libraries

Just read an excellent post from Carl Grant of Ex Libris about OCLC’s ‘Perceptions of libraries 2010‘ report. Academic libraries need to change, and that change needs to come fast.  Although the report is based on US data and Carl’s view is from the Ex Libris perspective, this lesson applies as much in the UK as the US. He talks of a revolution not evolution being needed in libraries today. There is a growing disconnect between libraries and users, and librarians are failing to realise this.

So what should we be doing? This is less clear, as is inevitable, but he does say:

We must meet the end-user on their terms, delivering information to the interface of their choice, at the place, time and format of their choosing.

For me as a systems manager this means things like single search boxes covering all library resources, smartphone interfaces and external availability of data.

But we must also be recognised as delivering this information: too often users don’t realise that the library has made available the database from which they have just skimmed an article – the information is just ‘out there’ and the user found it via Google. Even worse, our funders don’t understand this. Hence there’s a difficult job there of both branding information and making it easy to find and use. It isn’t just a challenge for the systems managers but for the subject librarians (student and faculty facing) and the library managers (university management facing)  so demands fundamental change at all levels.

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